This new version of the "Volta Medical Personal Data Protection Policy" introduces various additions and modifications, the main ones of which are listed below. This policy is effective July 2nd, 2026.
Edition 3.0 – Updated on July 2, 2026
Volta Medical's Privacy Policy consists of two parts: Volta Medical's General Personal Data Protection Policy and various specific Policies that apply depending on the processing concerned
On this page you will find general information on all the processing of personal data that we carry out, our commitments in terms of privacy and processing, as well as all your rights as data subject and how to exercise them. This document is entitled "Volta Medical - General Data Protection Policy".
Following this general information, are various specific personal data protection policies (hereinafter referred to jointly as the " Specific Policies "). Each of these Specific Policies is intended to inform you, depending on your situation, of the essential characteristics and the terms and conditions relating to how we carry out personal data processing in our capacity as data controller. Please refer to the Privacy Policy applicable to your situation to find out how we process your data.
If you have any questions, you can contact Volta Medical's Personal Data Protection Officer whose contact details are listed in the "Contact" tab below.
Volta Medical is the trading name of the company SUBSTRATE HD SAS. We are a company with its registered office in Marseille (France) at 65 avenue Jules Cantini – Tour Méditerranée – 13006 Marseille, registered with the Trade and Companies Register under number 820967875 whose President is Mr. Julien Seitz.
With the meaning of European and French law, personal data refers to any information relating to a natural person who is identified or can be identified, directly or indirectly.. In this General Policy and in each of our Specific Policies we refer to them by the terms "personal data" or "data". The personal data that we process may be private or professional.
Processing is any operation of any kind carried out on one or more personal data.
We process certain personal data:
- either on our own behalf: in this case, we are the data controller in accordance with the EU Regulation no. 2016/679 of 27 April 2016 (hereinafter referred to as the "GDPR") because we determine the purposes and means of the processing of personal data. We may sometimes also be the joint data controller with another data controller,
- or on behalf of our customers, partners, or organizations and in accordance with their instructions: in this case we act as a data processor with the meaning of the GDPR.
In the course of our activities, we may collaborate with entities which are not part of our group; if you want to know how these entities process your data, we are invited to contact them directly or to read their privacy policy to learn about their commitments and/or to exercise your rights under the GDPR.
We may collect your personal data:
- either directly from you (direct collection): For example, when you interact with us, visit our website, apply for a job or internship, when you contact us for a product or service, when you register for a training session, or when you use our products and services.
- or through a third-party (indirect collection): For example, through your healthcare facility in the context of care that you receive: either because your physician/healthcare facility uses one of our products or services (in which case we are the data processor of these) or because you have expressly agreed to participate in scientific research;
- or by means of publicly available information (indirect collection). For example, we may use personal data contained in scientific publications or public proceedings of congresses, etc.
Volta Medical processes the personal data entrusted to it in compliance with the Laws and Regulations in force, specifically the General Data Protection Regulation that entered into force on May 25, 2018 (GDPR), and the French Data Protection Act ("Loi Informatique et Libertés") of January 6, 1978, as well as the research guidelines and methodologies issued and published by the CNIL [National Commission on Data Privacy].
More specifically, our commitments regarding the processing of your data are as follows:
Transparency: Volta Medical is committed to processing your personal data in a transparent, fair and lawful manner. As such, you are informed of the essential characteristics of each processing we carry out on your personal data. No processing of your data is carried out without your knowledge. We provide you with appropriate and timely information on all the processing of your data, whether it has been obtained directly from you or indirectly from third parties.
Proportionality: We also undertake to process your personal data only for specific, explicit, and legitimate purposes, or when applicable, to comply with our legal/regulatory obligations. Your personal data is not subsequently processed in any way that is incompatible with these purposes. If there is compatibility with the purpose for which the data is collected, and we intend to carry out further processing with it, we will provide you with any information you may need to understand this new purpose and any relevant information. When the processing falls within our legitimate interests, this means that we have determined that it does not harm your interests nor your fundamental rights and freedoms. You may request information on how we weigh these factors at any time by contacting Volta Medical’s Data Protection Officer, whose contract details are specified in the “Contact” section of this General Policy.
Necessity: We make sure to limit the data we process to what is “just necessary”. This means that we only collect data that is strictly necessary to enable us to achieve the purposes we have set for ourselves. In this context, the data is adequate, relevant, and limited to what is necessary for the purposes of each processing operation we carry out. Furthermore, we only retain data for as long as is necessary to achieve the purpose for which it was collected, unless a specific period of data retention is required by law, or a longer period is necessary to preserve our rights. However, your data may be retained for research or statistical purposes, provided that we implement appropriate technical and organizational measures to guarantee your interests or fundamental rights and freedoms (specifically the anonymization and aggregation of data).
In addition, we strictly regulate how potential recipients of your data can access it:
- Within our group, we limit our employees' access to only the data strictly necessary for the accomplishment of their missions and carry out regular reviews of these access authorizations;
- From an external point of view, we choose our data processors, partners, and service providers diligently (such as our data hosting providers), and frame our relationships with appropriate contractual safeguards in order to (i) ensure that they implement appropriate technical and organizational measures to ensure a high level of protection of your data and (ii) carry out processing in compliance with regulations on the protection of personal data.
In exceptional circumstances, and in accordance with the law, we may have to extract and disclose your data when required to do so by a competent judicial or administrative authority, subject to respect for your fundamental rights and freedoms and the provisions of the French Code of Criminal Procedure. In such cases, disclosure of data is strictly regulated by law.
Accuracy: We ensure that your personal data is accurate and kept up to date. We take reasonable steps to ensure that data that is inaccurate, having regard to the purposes for which it is processed, is erased or rectified without delay
To this end, if your data has become incomplete or inaccurate, we encourage you to exercise your right to rectification under the conditions set out under the tab "What are your rights regarding the processing of your data and how can you exercise them" of Volta Medical's General Data Protection Policy.
Security: Your data is processed in such a way as to guarantee its security and to prevent any breach of its confidentiality, availability and integrity. In this context, we implement appropriate technical and organizational measures adapted to the level of sensitivity of the data processed in order to protect them and to avoid, in particular, the risks of loss, destruction, alteration, disclosure or unauthorized access to them.
In particular, we employ encryption and/or pseudonymization techniques whenever possible or appropriate, and we carry out impact assessments prior the implementation of any processing that may result in a high risk to the rights and freedoms of data subjects.
In general, we are committed to complying with the regulations relating to the protection of personal data, and in particular, to ensure:
- respect for the rights conferred on individuals;
- compliance with retention periods (while taking into account, in compliance with applicable law, the purpose of the processing, contractual or operational requirements, and our legal/statutory obligations) ;
- compliance with our obligations concerning international transfers, for which we will take the necessary measures to ensure compliance with European regulations in the case of recipients who are not located in a European Union member State,
- the supervision of subcontracting;
- raising employees’ awareness about data protection and the necessity of confidentiality,
- implementing organizational and technical measures to ensure effective compliance with these principles.
In accordance with the General Data Protection Regulation (“GDPR”), and the French Data Protection Act ("Loi Informatique et Libertés") of January 6, 1978, you have the following rights:
In the event of unresolved concerns, complaints, or if you believe that a personal data breach has occurred, you have the right to lodge a complaint with the complaint with the competent supervisory authority, namely the “Commission Nationale de l’Informatique et des Libertés” (Postal address: 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07 – FRANCE).
You can exercise your rights at any time. When you wish to exercise any of your rights, we may ask you for additional information in order to clarify the scope of your request, and documentation to verify your identity. This ensures that confidential information is not disclosed to a person who is not entitled to access it.
If you exercise all or part of your rights through electronic means, the data will be provided to you electronically where possible, unless you expressly choose otherwise at the time of your request. If you choose to exercise your rights by regular mail, you must inform us of the address to which our reply should be sent.
Your requests may be made in writing or orally, but in the case of the latter, you must be able to prove your identity by other means. In addition, we will keep a written record of your oral request, which allows us to record certain elements (for example, the way in which we have verified your identity and/or the information provided to you).
Upon receipt of your request, we have one month to respond to you. In exceptional cases, this period may be extended by an additional two months in the event of a "complex" request, or when request volumes are high. In such case, we will inform you of the extension of this delay as soon as possible.
However, if the request is manifestly abusive, specifically by virtue of its repetitive or indiscriminate nature, or if the request is made by a person other than you and the person exercising your rights does not have written authorization from you, or if the data in question is not stored by us, we may decide to refuse to honor your request.
Subject to applicable legal constraints (in particular where the exercise of your rights would adversely affect the rights of third parties, including the right to privacy, intellectual property rights, trade secrets, or any confidentiality obligations to which we are subject by law), or where it would seriously compromise the purpose of the processing, we will provide you with the requested information, or ask you to supply additional information necessary to process your request as efficiently as possible.
Volta Medical is committed to reviewing all requests. If you have any questions about this Policy or wish to exercise any of your rights, please contact us
For requests relating to the exercise of your rights concerning:
- Recruitment: please contact: hr@volta-medical.com;
- professional alerts (whistleblowing): please contact compliance@volta-medical.com;
- other processing activities, please contact your usual Volta Medical contact person or the Data Protection Officer (DPO) of Volta Medical at: dpo@volta-medical.com.If your exercise of rights concern processing related to recruitment, please contact the Human Resources Department at the following address: hr@volta-medical.com.
The DPO may also be referred to if Volta Medical's services have not given you satisfaction after exercising your rights with them.
Volta Medical’s Data Protection Officer (DPO)
Volta Medical has appointed a Data Protection Officer (DPO) whose mission is to ensure that a culture of personal data protection is disseminated not only within Volta Medical, but also among its partners, service providers and customers. The DPO is involved in data processing projects to ensure that the rights of individuals are taken into account. Volta Medical’s DPO also answers your questions about the processing of your data, and your requests to exercise your rights.You can contact the DPO at the following address: dpo@volta-medical.com.